vpbet's Privacy Policy
A complete and transparent explanation of how your personal information is collected, used, and protected.
This Privacy Policy applies to all users who are registered on the vpbet platform or intend to register in the future. By using our services, you are considered to have accepted the terms set out in this policy. If you disagree with any part of this policy, please refrain from using our services. To learn more about the general terms of our service, please read the Terms and Conditions page.
01 What Information We Collect
vpbet collects certain personal and non-personal information to create your account and provide services. This information is collected directly from you or automatically through your activity on our platform.
1.1 Information You Provide
Information you give us directly during registration or when using our services:
- Full name, date of birth, and gender
- Mobile number and email address
- Residential address
- Documents required for identity verification (National ID or equivalent)
- Payment account details (bKash, Nagad, Rocket, or Upay number)
1.2 Automatically Collected Information
When you use our site or app, certain technical information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Time, date, and duration of site sessions
- Pages visited and gaming activity logs
- Information collected through cookies and similar tracking technologies
02 Purpose of Using Your Information
We use your information only for legitimate and necessary purposes. Your information is not used for anything beyond the purposes listed below:
- Creating, managing, and verifying accounts
- Accepting deposits, processing withdrawals, and keeping transaction records
- Managing bonuses, cashback, and VIP benefits
- Preventing fraud, deception, and unauthorized access
- Providing customer support and resolving complaints
- Improving site functionality and measuring user experience
- Verifying age in compliance with applicable law (confirmation of 21+ age)
- Sending relevant offers and information subject to your consent
We believe that keeping accurate information is essential to ensuring responsible gaming. To learn more, read our Responsible Gaming Guidelines, which explain self-control and protection measures.
03 Information Storage and Security
vpbet applies industry-standard technical and organizational measures to keep your information secure. SSL encryption is used on our servers and data transfers, protecting your information from unauthorized third-party access.
3.1 Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or investigate fraud.
3.2 Security Measures
- All data stored on encrypted servers
- One-way hashing technology used for password storage
- Restricted staff access — only authorized personnel can view specific information
- Regular security audits and system reviews
- Automatic alerts for suspicious login attempts
04 Sharing Information with Third Parties
vpbet does not sell your personal information or provide it to third parties for commercial purposes. However, in certain situations it may be necessary to share limited information:
4.1 Service Provider Partners
Trusted third parties are engaged to handle payment processing (bKash, Nagad, Rocket, Upay), game providers, and technology infrastructure on our platform. Only the information necessary for their specific work is shared with these partners, and they are required to comply with our privacy standards.
4.2 Legal Requirements
We may disclose information under court orders, lawful requests from government authorities, or obligations under applicable law. In such cases we exercise maximum caution and provide only the information that has been requested.
4.3 Fraud Prevention
Limited information may be verified with verification agencies to prevent financial crime and fraud. This process is carried out in the interest of your account and financial security.
05 Cookies and Tracking Technologies
vpbet uses cookies and similar technologies on its website. Cookies are small data files stored in your browser or device that help improve site functionality.
5.1 Use of Cookies
- Essential Cookies: Maintaining login sessions and ensuring security
- Functional Cookies: Remembering your preferred language and settings
- Analytics Cookies: Reviewing site usage to improve your experience
- Marketing Cookies: Displaying relevant offers and information (subject to your consent)
5.2 Cookie Controls
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.
06 Your Rights
You have certain fundamental rights regarding your personal information. vpbet respects these rights and will try to respond to your requests within a reasonable time.
6.1 Right to Access
You have the right to know what information we hold about you. Upon written request, we will provide you with a summary of your information.
6.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request a correction. Some corrections may require re-verification.
6.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, where legal obligations or legitimate interests apply, it may not be possible to fulfil this request in full.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive our promotional messages, you may contact our support team at any time to request removal from this service. Essential transaction-related messages are separate from this and will continue to be sent.
07 Protection of Minors
vpbet strictly follows a 21+ age policy. Our services are not available to anyone under the age of twenty-one, and we do not knowingly collect information from minors. If it comes to our attention that we hold information belonging to a minor, we will immediately close that account and delete the information.
If you believe a minor has registered on our platform, please notify our support team immediately.
08 Changes to the Policy
We may update this Privacy Policy from time to time. For significant changes, a notice will be posted on the website or registered users will be informed directly. Continued use of the service after changes have been made will be taken as your agreement to the updated policy.
For answers to general questions about this policy or our services, visit the Frequently Asked Questions (FAQ) page, where detailed explanations on various topics are provided.
09 Contact and Complaints
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.